Ask Away - Always Happy To Help!
These questions are examples of most asked about subjects in our store and on the website and we hope you find the information useful. If your query is not answered, please contact us by telephone, Facebook or email and we will do all we can to help!
When should I start looking for my dress?
We believe that it is never too early to start looking as it is a very important decision. Some brides find it best to do some research into the local bridal stores and visit the bridal fairs, while others just go to a store that has been recommended and fall in love with their dream dress on their first trip out! One thing is for sure – you will know when you have found your dress as you can’t stop thinking about it, no other dress in existence compares to it and you never ever want to take it off.
Why is an OUTLET different?
An OUTLET is different as the dress you try on in store, is the dress you buy. Our OUTLET allows you to take advantage of HUGE savings, with some styles at up to 75% of the original “orderable” price. We have a very large and varied selection of wedding dresses in store for you to choose from in sizes 10 to 30, so buying a dress from us doesn’t mean compromising on your bridal experience, it just means you get an amazing dress at a brilliant price!
Do I need appointment to look at your dresses?
We always recommend booking an appointment with us wherever possible to avoid being disappointed and the easiest way is to give us a call as the diary changes constantly! The appointment system we run is in place to ensure that everyone who walks into our store has the time and attention they deserve! We don’t mind if you do pop in to browse as we will always try and fit you in if we can, but please be aware that if there is already a customer booked in, they will always have priority. We have found that this is the fairest way to ensure everyone is happy!
What happens when I come in to try on dresses?
We are a happy and friendly store and you will always be greeted with a smile! We will start by having a chat and show you around the dresses with a quick tour of the shop! Some ladies start picking out styles they like straight away, while others really have no idea where to start so we are always on hand to offer suggestions! We are very lucky to have 3 private rooms, complete with seating areas and changing cubicles so you will have one to yourself. We start trying on the dresses that have already been selected and see how we get on! We usually can’t resist going back out to the dress rail to choose a few more for you to try, once we have seen what suits you and what you like.
I am going abroad to get married but I still want a stunning dress - any ideas?
Around a third of all of the weddings we do involve some kind of travel. We have sent brides with gorgeous dresses all over the world from Las Vegas, Florida, Sri Lanka, Australia and New Zealand and even on a frozen lake in Austria so we have plenty of experience in getting you and the dress to your destination! We ensure that the selection of gowns we have include those suitable for weddings abroad, and just because you are heading far away does not mean you have to sacrifice the dress of your dreams. The gowns we have range from the slinky and straight chiffon floaty designs to the larger satin and tulle dresses that with careful packing, will emerge at the other end with barely a crease on them. We also have a selection of travel boxes that fit perfectly into the overhead cabins so your dress never has to leave your sight! We can even help you pack your dress so you know how to re-pack it for your return journey.
I am a size 24 and I am having trouble finding dresses to try on, so how am I supposed to know what suits me?
We believe that everyone should have fun and enjoy trying on dresses and finding their perfect gown, whether they are a size 10, 20 or 30. We are proud to say we make sure we always have an amazing selection of dresses in dress size 20 and over, for you to have fun trying on and find your perfect dress!
I am on a diet and trying to loose weight, so should I wait to try on dresses?
It seems that virtually everyone tries to loose weight for their wedding when in fact they are perfect as they are! As all dresses need altering to fit in some way, we would always suggest coming in as soon as you want to, and often to wait can mean your wedding plans are put on hold, as the dress tends to lead other decisions around the wedding theme. As we are an OUTLET store, we have displayed our dresses in size order, so it is super easy to find the styles you would like to try on. We can alter a dress down by almost an infinite number of sizes, but we can usually only go up 1 dress size and it’s always worth remembering that you will always look better in a gown taken in to fit perfectly, than squeezed into a too small gown let out to its maximum.
Do you do a payment plan?
We offer 3 different payment plan options for our outlet dresses:
1) Pay for the dress in full.
2) Pay 50% towards the dress and the remaining 50% within 3 calendar months.
3) Pay the amount in 3 equal installments, over 3 calendar months.
Do you charge to store my dress?
We have NEVER charged for storing a dress, even if there is still over a year until your wedding. We are fully insured and your dress will be hung in out store room (in wedding date order) until we start your fittings and alterations.
Are the fittings and alterations extra?
Our alterations are chargeable and the cost will vary depending on each person and dress because everybody is different. We are able to give you an estimate of your alterations costs once you have chosen a style and this is the whole cost including fitting appointments and necessary work. Our sewing room has been fitting and altering bridal wear for nearly 30 years and we use every ounce of this knowledge, experience and training to ensure the final fit is fabulous!
Why is the underwear and shoes so important for the alterations?
When we start alterations to your gown it is vital that you have the bra and shoes that you are going to wear on the wedding day as a change of bra will alter the fit. If you decide that you do not need or want to wear a bra, it is not a problem just let us know on your first fitting. Many of our bridal dresses have absolutely fabulous hidden corsetry, and a bra may not be necessary, so please phone and check with us if you are unsure. We advise against Basques as we find they finish too high for the dress and the bones can be visible through the fabric.
The shoes are also important as most dresses will arrive too long and the hem will have to be shortened. We need to be sure before we cut off the hem that it is the right length, as we always point out that we can’t glue it back on once it has been shortened! We have been altering with the bridal industry for nearly 30 years so we like to get the fit as perfect as possible!